The timber components of the joinery are guaranteed structurally for 10 years from date of manufacture, provided they have been maintained in line with our instructions and subject to any exclusions elsewhere in this document.
As a manufacturer of bespoke joinery, we may advise against some joinery designs and materials e.g., dimensions outside our normal range or timbers not suitable for intended use. If our advice is not adhered to, we will not be held responsible for defects in the timber including, but not limited to, warping.
Burke Bros. Joinery LTD guarantee glass units for a period of 12 months from date of manufacture. The warranty covers units of glass that have been supplied by Burke Bros. Joinery and have ‘broken down’ only, meaning that there is condensation visible between the panes of glass. This does not cover fractured, broken, or shattered units of glass. This does not cover any glass or glazing components supplied and/or fitted by others.
All other joinery components including ironmongery, hinges, handles, vents, seals, weights, cords, spiral balances or other hardware are guaranteed for one year. Within the first year, there is no charge for replacement and refitting any defective hardware providing it has been maintained in line with our instructions. After this time, any remedial works are chargeable. This covers Burke Bros. Joinery standard hardware components only. We cannot provide guarantee for any ironmongery/components selected or sourced outside this range.
All automation parts are guaranteed for 12 months. We recommend a yearly gate service thereafter by ourselves. Please contact us on sales@burkejoinery.ie to discuss our annual maintenance service.
Burke Bros. Joinery LTD does not include the following in its guarantee.
- Any misuse, modification, or alteration to products
- Exact matching to samples: as timber is a natural product, there may be some variation in the paint, stain, colour or grain when compared to samples or photographs
- Damage to joinery/paint finish because of extreme or exceptional weather conditions
- Glass breakage or damage, including scratches, occurring on site after installation, or after delivery /collection in the case of supply only
- Accidental or intentional damage occurring after collection, delivery (for supply only) or installation (for supply and install)
- Damage caused by secondary trades, including but not limited to, plaster or building materials such as mortar or cement, or by machinery on a building site
- Any defects or issues which arise relating to the installation of joinery, where the product was supplied only by Burke Bros. Joinery LTD
- Corrosion of hardware/ironmongery or paint performance in coastal areas
- Damage caused by mildew, fungus, or mould
- Additional moisture from the building, such as plasterwork or other works, absorbed by the Joinery
- Any Joinery or glass defects, marks or scratches not reported via email to sales@burkejoinery.ie within 48 hours of supply or installation
- Glass defects are inspected in line with the inspection rules of the Glass and Glazing Federation, which states that the glass shall be viewed from a distance of not less than 3 metres away, looking through the glass, not at it, and shall be viewed under natural light. The use of strong lamps and/or magnifying devices is not allowed, nor is inspection in direct sunlight. It is not permissible to find defects at close range and
then mark them so as to be visible from the given viewing distance. - Any damage to timber, coating, ironmongery, or glass caused by cleaning, including chemicals, solvents or abrasive substances used in the cleaning process
- Any damage arising from transport of joinery by means other than our company vehicles
- Defects arising from inadequate maintenance, according to the Burke Bros. Joinery Maintenance Instructions outlined in this document
- Damage caused by condensation
- Damage to doors and window sashes left open in windy or breezy conditions
- Failure of any ironmongery or moving parts due to not having been cleaned or lubricated regularly or any damage caused by build-up of grit, grime, or any other substance
- The performance of any component; glass, ironmongery or other supplied and or fitted by others
- Normal wear and tear of products, including tarnishing of ironmongery/hardware
- Improper installation, painting and finishing of joinery products by others
- Warping of joinery less than 5mm or warping of any kind that has resulted from a building with high moisture levels
- Exceeding design standards or non-compliance with recommendations by Burke Bros. Joinery LTD.
- If full payment for joinery has not been received by Burke Bros. Joinery LTD, the Joinery is not covered by us.
- If you are not opting for any priming or painting and your product is being installed with a sanded finish, it is essential that all timber is primed and coated on interior and exterior surfacesto include all edges(top, bottom and sides) immediately, as exposure to weather will cause damage.